betbazar
Privacy
Policy

betbazar collects personal data from you in two primary ways: information you provide directly when registering and using our platform, and information collected automatically as a result of your interaction with our services. We collect only the minimum data necessary to deliver a safe, compliant, and functional gaming experience.

Information you provide directly:

• Registration data: Full legal name, date of birth, email address, mobile phone number, and residential address. This information is required to create and verify your betbazar account.
• Identity verification documents: National identity card, passport, or driving licence; proof of address (such as a utility bill or bank statement). These are collected only when you request a withdrawal or when our compliance team initiates a verification review.
• Payment information: Details of your bKash, Nagad, Rocket, or Upay mobile wallet, or the bank account number and name associated with your Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank account. betbazar does not store full card numbers or mobile banking PINs.
• Support communications: Records of messages, emails, and live chat conversations exchanged with betbazar's support team, including any attachments you share during those interactions.
• Responsible gaming data: If you request deposit limits, time-out periods, or self-exclusion, we record the details of those elections to enforce them correctly.

Information collected automatically:

• Device and technical data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, bet amounts and outcomes, session duration, navigation paths, and click interactions within betbazar.
• Location data: Country and approximate city-level location derived from your IP address. betbazar does not collect GPS coordinates or precise real-time location data.
• Cookie data: Information stored in and retrieved from cookies placed on your device. See Section 4 (Cookies & Tracking Technologies) for full details.

betbazar processes your personal data for clearly defined, lawful purposes. The table below sets out the primary purposes for which we use your data and the legal basis on which each processing activity rests.

betbazar will never use your personal data for a purpose that is incompatible with those listed above without first obtaining your explicit consent or establishing a new lawful basis for that processing. Where processing is based on your consent, you have the right to withdraw that consent at any time by contacting support@betbazar.

If you have opted in to receive promotional communications from betbazar, you may unsubscribe at any time by following the unsubscribe link in any marketing email or by contacting support@betbazar directly. Withdrawing marketing consent does not affect our ability to contact you for transactional or account-management purposes.

betbazar does not sell or rent your personal data to any third party. We share data only where it is strictly necessary to deliver our services, meet legal obligations, or protect the safety of our platform. The categories of recipients who may receive your data are as follows:

• Payment processors and financial partners: bKash, Nagad, Rocket, Upay, and our partner Bangladeshi banks receive the transaction data required to process your deposits and withdrawals. These parties act as independent data controllers in respect of their own processing activities.
• Game technology providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session data required to deliver their games via the betbazar platform. Game providers do not receive your personally identifiable registration data unless you interact with a feature that requires it.
• Identity verification services: Third-party KYC (Know Your Customer) verification providers may process copies of your identity documents on betbazar's behalf for the purpose of age and identity verification. These providers are contractually bound to process your data solely for that purpose and to apply security standards equivalent to those of betbazar.
• IT infrastructure and hosting providers: Cloud hosting and data storage providers maintain the servers and infrastructure on which betbazar operates. These providers process data as data processors acting on betbazar's documented instructions.
• Regulatory and law enforcement authorities: betbazar may be required by applicable law to disclose personal data to regulatory bodies, law enforcement agencies, or courts. We will comply with valid legal requests while taking reasonable steps to notify affected players where permitted by law.
• Fraud prevention and AML networks: Where betbazar has reasonable grounds to suspect fraud, money laundering, or other financial crime, relevant data may be shared with industry fraud prevention bodies or financial intelligence units as required by law.

All third-party service providers who process personal data on betbazar's behalf are required to maintain appropriate technical and organisational security measures and to process that data only in accordance with betbazar's documented instructions.

betbazar uses cookies — small text files stored on your device — and similar technologies such as web beacons and local storage to make our platform function correctly and to help us understand how players interact with our services. The following categories of cookies are deployed on betbazar:

You can manage cookie preferences through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain categories, or delete cookies already stored on your device. Please note that disabling strictly necessary or fraud prevention cookies will impair your ability to use betbazar effectively and may prevent you from logging in or completing transactions.

betbazar does not deploy third-party advertising cookies or cross-site tracking cookies for retargeting purposes on external websites.

betbazar retains your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your account's active status on betbazar, plus a minimum of five (5) years following account closure to meet AML and financial record-keeping requirements.
• Identity verification documents: Retained for a minimum of five (5) years from the date of verification, in compliance with applicable financial regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for three (3) years from the date of the most recent interaction, unless a longer period is required for an ongoing dispute or regulatory investigation.
• Marketing consent records: Retained for three (3) years from the date consent was given or until consent is withdrawn, whichever occurs first.
• Analytics and usage data: Aggregated and anonymised after twenty-four (24) months; individual session records are not retained beyond that period.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual. betbazar conducts periodic data retention reviews to ensure compliance with this schedule.

betbazar takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption on all data transmitted between your device and betbazar's servers.
• Encrypted storage of sensitive personal data fields including passwords (stored as salted cryptographic hashes, never in plain text), payment account references, and identity document copies.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific job function.
• Intrusion detection and monitoring systems that continuously scan betbazar's infrastructure for suspicious activity and generate alerts for immediate investigation.
• Regular security assessments, including vulnerability scanning and code reviews, to identify and remediate security weaknesses before they can be exploited.
• Staff data protection training to ensure all personnel who handle personal data understand their obligations and apply appropriate care.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and interests, betbazar will notify affected players promptly via the email address registered to their account and will take all reasonable steps to contain and remediate the breach.

You also play an important role in keeping your account secure. Use a strong, unique password for betbazar, never share your credentials with anyone, and contact support@betbazar immediately if you suspect your account has been accessed without your authorisation.

As a betbazar player, you hold the following rights in respect of the personal data we hold about you. To exercise any of these rights, please submit a written request to support@betbazar, including sufficient information to verify your identity. betbazar will respond to all valid requests within a reasonable timeframe and at no charge unless the request is manifestly excessive or repetitive.

• Right of access: You have the right to request a copy of the personal data betbazar holds about you, together with information about how and why that data is processed.
• Right to rectification: If any personal data held by betbazar is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may also update certain details directly through your account settings.
• Right to erasure: You have the right to request the deletion of your personal data where betbazar no longer has a lawful basis for retaining it. This right is subject to our legal obligations to retain certain data (see Section 5).
• Right to restrict processing: In certain circumstances, you have the right to request that betbazar pause the processing of your personal data — for example, while you contest the accuracy of that data or the lawfulness of our processing.
• Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where betbazar processes your data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on betbazar's legitimate interests. We will cease that processing unless we can demonstrate compelling grounds that override your interests.

If you have any questions, concerns, or complaints about this Privacy Policy or the manner in which betbazar handles your personal data, please contact our support and data team using the details below. We are committed to resolving privacy concerns promptly and transparently.

• Email (plain text, non-clickable): support@betbazar
• Response time target: betbazar aims to acknowledge all privacy queries within 2 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 14 calendar days.
• Language of correspondence: Privacy requests may be submitted in English. betbazar will respond in English.

betbazar reviews this Privacy Policy periodically and will update it when there are material changes to our data processing practices or applicable legal requirements. When significant changes are made, we will notify registered players via the email address on file at least 7 days before the revised policy takes effect. The effective date at the top of this document will be updated each time a new version is published.

We encourage you to review this Privacy Policy regularly to stay informed about how betbazar protects your information. Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you disagree with any revision, please contact support@betbazar to discuss your options, including account closure if appropriate.